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Webinar

What can your Revenues and Benefits performance tell you?

We have collated and analysed the 2025/26 local authorities’ statutory returns figures and can now bring you the latest comparisons. But what does this mean for your services?

Our latest webinar will present national trends and explain how to use benchmarking to prepare for service change. The webinar will focus on:

Benchmarking tool updates

  • New figures from the latest statutory returns have been added to the tool
  • National trends across:
    • Council Tax and NNDR collections
    • Arrears levels and collections
    • Impact of CTS schemes

Using benchmarking in service development

  • Creating baseline results for LGR and transformation
  • Benchmarking systems and identifying efficiencies
  • Assessing the impact of different core processing systems 

Time and date

Wednesday 23rd September, 3 pm – 4 pm

Wednesday 7th October, 11 am – 12 pm

Join the webinar

What you will gain from this webinar

You will see how to compare your services’ results against authorities with similar populations and economies, giving you a different outlook on your performance.

We’ll explore how you can find insights from your results and:

  • Learn how to view your services' performance in context
  • Look at the impact of Council Tax Support on your collections vs arrears
  • See how you can use benchmarking to evaluate your service processes and systems for value and efficiencies
  • Get an overview of advanced benchmarking for SaaS and core processing platforms

 

About your host: John O’Neill

John O'Neill is Liberata’s Solution and Innovation Director with over 20 years’ experience in Local Government.

He works with executive teams to define service vision, lead transformation, and deliver measurable improvement.

His experience spans Revenue Collection, Assessment Services, Customer Services, IT, HR and Payroll, and Finance.

John ONeill

Modernising Revenues and Benefits

Swindon Borough Council partnered with Liberata to migrate its Revenues and Benefits service from ageing, inefficient systems to a modern, fit-for-purpose Software-as-a-Service (SaaS) model.

The result: a stable migration delivered on time, with digital self-service from day one, faster processing times, and a 34% reduction in service costs within the first year.

Outcomes at a glance

  • Service cost reduction – 34% from year one
  • New claims processing – 8.5 days
  • Council Tax collection – 96% in first year
  • Housing benefit overpayments recovered – 98% (£1.7m)
Swindon BC logo
“Liberata has created a seamless integration with technology to digitally transform the Benefits service whilst protecting local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has enabled improvements in the speed of benefits processing.”
 
Andy Stevens, Swindon Council’s Head of Revenues and Benefits (retired)

Start benchmarking your Revenues and Benefits service

Clear comparison leads to meaningful insight, better decisions, and stronger performance

Our benchmarking compares you with councils facing similar socio-economic conditions, not just neighbouring authorities.

This gives you a more accurate view of performance, showing what is working, what is not, and where to focus improvements.

Get a head start before the webinar. Try our free Revenues and Benefits benchmarking tool:  

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