Debt Assist: Balanced Debt Recovery

Transform your Debt Recovery

Debt Assist offers a fully managed and holistic approach to debt recovery.

Using tailored, data-driven strategies, we achieve cash flow improvement and offer trusted resolution support for your customers.

Ready to transform your debt recovery approach?

Book a 30-minute call with one of our team. Complete the form to get started.

Debt Assist from Liberata

Comprehensive solution: Debt Assist is an end-to-end solution for debts of all ages. It includes data enrichment, targeted outreach, personalised engagement, and sustainable cash flow improvement techniques.

Ethical approach to debt collection: We use responsible methods to assist your customers without adding to their debt burden. We provide FCA-accredited debt resolution advice and a purpose-built benefits calculator to support customers who need financial assistance.

Increase recovery rates: Our advanced data analysis and segmentation identify an individual's propensity to pay, while intelligent debt categorisation enhances recovery efficiency.

Customer-centric: Through our First Steps programme, we support vulnerable customers with tailored guidance and flexible repayment plans, improving your customer relations and reducing reputational risks.

Take the first step to
better debt recovery

Let's discuss debt

During the 30-minute call, you will learn about Liberata’s Debt Assist solution and how it surpasses traditional methods. We will tailor the discussion to your long-term business needs.

Topics for discussion

  • Introduction to Debt Assist – An overview of the solution, how it works, and the potential outcomes.
  • The role of data and segmentation – How we leverage insights to prioritise debt recovery and propensity to pay.
  • Supporting customers – Tailored, non-punitive options for vulnerable individuals.
  • Benefits for your organisation – Real-world examples of improved cash flow and reduced debts.
  • Q&A – Ask how Debt Assist will work for your unique circumstances, solution specifics and potential outcomes.

Take the first step to better debt recovery—book your 30-minute call with our team.

London Borough of Hounslow Council recovered £1.4m of outstanding social care debt over three years using Liberata’s static debt solution.

 My experience of using Liberata Debt Recovery has been very positive. The Debt Recovery Officer/s have been efficient, engaging and proactive. The funds obtained by the Debt Recovery Service have far outweighed the cost.

Helen Taylor - Head of Service, Adult Social Care, London Borough of Hounslow Council 

Customer case study

London Borough of Hounslow Council recovered £1.4 million of static debt

The London Borough of Hounslow successfully recovered £1,390,351 in outstanding social care debt over three years using Liberata’s tailored debt recovery solution.

The challenge

Hounslow Council, serving over 275,000 residents in West London, faced a significant challenge: a backlog of historical social care debt cases that had remained untouched for years. Despite existing efforts, recovering these debts required specialist support to navigate sensitive circumstances and legal complexities, as well as a scalable solution to manage the process end-to-end.

Why Liberata?

Having partnered with Hounslow across various service areas, Liberata was the natural choice to provide the council with expert support. Liberata’s debt recovery solution offered a proven track record of managing complex debts while adhering to statutory legal guidance and safeguarding vulnerable individuals.

Single Person Discount

The Solution

Liberata’s approach focused on creating a bespoke recovery plan tailored to the needs of Hounslow’s residents and the council. The service included:

  • Comprehensive case reviews: Initial investigations to assess each debt, including financial assessments and expenditure analysis.

  • Repayment planning: Supporting individuals to develop realistic payment plans or settle debts in full.

  • Stakeholder coordination: Working closely with the Department for Work and Pensions (DWP), client solicitors, estate managers, and other representatives to ensure effective recovery.

  • Preventative measures: Supporting financial assessments to reduce errors in client contributions, preventing future debts from accruing.

Physical visits were a key component, enabling Liberata to gather critical evidence, assess clients’ circumstances, and recommend tailored settlement options. Liberata also identified other financial issues, such as unpaid Council Tax or benefit misuse, providing Hounslow Council with broader insights to improve financial management.

The Results

The partnership with Liberata delivered exceptional outcomes:

  • £1,390,351 recovered from 2019 to 2022.

  • Improved financial oversight for Hounslow Council.

  • Reduced errors in client contributions, preventing additional debt accumulation.

Liberata’s static debt solution not only helped the London Borough of Hounslow Council recover significant funds but also provided the council with a sustainable framework to manage future debts effectively.


Ready to transform your debt recovery results? Schedule your free 30-minute consultation today.